F.A.Q.

What are batches?
The batches represent purchase orders we place with our manufacturer. Once a purchase order is placed, it allows the pre-/backorders to take place, and limits the quantity. It’s possible for a batch to sell out before it’s in stock.

Where can I find the/my batch number?
When a product is in pre-/backorder the Batch number is shown on the product page in the highlighted yellow box. When you place the order, it’ll lock you into the batch.

After you placed an order, you can fill your order number in the status tool at the top of this page. It will show you the batch with the latest delivery date.

If you want to see the batch for each product in your order, you can login to the Orderhub and select your order.

What is the estimated date?
The estimated delivery date is when we expect to receive your order contents at our warehouse. The delivery date is an estimation. Maintenance or developments might change the batch estimated date.

What is the difference between pre-order and backorder?
When the button says pre-order, it’s the first production batch of the product and yet to be delivered. When it says backorder, the product has continuous stock and is awaiting the arrival of more stock.