Batch updates

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Long waters to Europe
Calder Limmen
November 22, 2022

Long waters to Europe

Long waters to Europe
Calder Limmen
·
November 22, 2022

Long waters to Europe

AIR FREIGHT

Batch: EU-Bliksem, EU-Reus, EU-BIN
We received the goods at the warehouse. Our Netherlands Fulfillment center is relatively fast to make the goods ready for shipment and it should be ship-ready by the 23rd of November.

You will receive an email on the 23rd of Nov. to double-confirm your shipping address in the Wooting Hub. Afterwards your order is sent to fulfillment and will ship within 1-2 business days. Please give it 3-4 business days to receive a tracking number email.

SEA FREIGHT

Batch: EU-Boter
The sea freight will arrive by the end of this week, we can start shipments on the 29th of November. No change in the expected dates.

Batch: EU-Bliksem, EU-Reus, EU-BIN
Even though we had the production done at an early date, the forwarder wasn't able to get us an earlier vessel than the 22nd of November. And this is already a week earlier than they originally planned, due to my complaint.

The vessel is expected to arrive on the 16th of December. I'm setting the expected shipment date to the 28th of December for customs, delivery to warehouse, and check-in inventory.

The China - Europe route is full of congestion, so in addition to above, I would brace yourself for the vessel to either wait at port for a while or its departure getting delayed.

On a positive note, you can track the boat/vessel, and keep a close eye on its progress.
https://www.vesselfinder.com/?imo=9869162

If you had Christmas plans, there's still a chance. We always ship buffer stocks with air freight to capture the unexpected, backup, and replacement. The latest air freight buffer is available starting the 1st of December. Next week (29 Nov) we're making a tally on what we can spare on the buffers and will make the airfreight upgrade available in the Wooting Hub (starting 1st of Dec.) as long as the buffer stock lasts. When you make the upgrade, it can ship immediately.

EU-Boter

EU-Bliksem

EU-Reus

EU-BIN

Fulfilment in peak season
Calder Limmen
November 22, 2022

Fulfilment in peak season

Fulfilment in peak season
Calder Limmen
·
November 22, 2022

Fulfilment in peak season


This week we're publishing a 60HE update video. It won't go into as much details as these batch updates. Please refer anybody asking to the batch updates. This is a big one.

AIR FREIGHT

Batches: NA-Thunder, NA-Behemoth, NA-Curtain

The 3 different batches were split in 2 air freight batches to our warehouse. We are going to start shipments on 1 of the 2 batches that arrived at the warehouse. This means we can't fulfill everything at once. The rest will need to wait for the 2/2 batch to come in. It's estimated to arrive this Wednesday 23 Nov. More on this in *Shipment plan.

Warehouse

All 3 batches (Thunder, Behemoth, Curtain) were supposed to arrive at the same time through the 2 air freight batches. However, 1/2 batches got delayed while the other was delivered at the warehouse.

We use a 3PL for order fulfillment, we don't pick/pack/ship ourselves (anymore). Besides the fact that none of us live in the United States, we automated most of the process, and outsourced fulfillment to make it scale faster. The flipside is that we can't put in extra hours to make things move faster or meet deadlines we set. We are also not in a position to tell the 3PL to prioritize us over all others, though I do tell them to hurry up.

When our 3PL receives the goods, they'll confirm the contents, and let us know if everything arrived. But it's not immediately available for shipment. I can honestly not tell why that's the case and do not know anything about their internal processes. But from what I've been able to observe, they're moving our inventory between their different warehouses (load balancing) to close the gap between warehouse and final destination.

Usually it takes them 3-5 business days to make the inventory available for shipment and sometimes even 2 business days. However, now it's peak season and it's all taking longer. They have recently (20 days ago) given a guideline that'll take 5-7 business days during peak season from the day it arrived at the warehouse. I know, that's pretty insane, but I hadn't experienced it until recently.

The previous batch (NA-Haze), it took the fulfillment center 6 business days to make the first amount (roughly 35%) available for shipment. Then over the course of 3 business days the rest came in. This means it took 9 business days before the entire batch was completed.

Not great and not sure what to expect now.

I'm sharing all this to give more clarity on the current status and share all the information I have.

So, what to expect for the shipments now that we know that we have 1/2 batch and the other one is coming in this Wednesday (23rd), but there's a big ?? fulfillment center.

Shipment plan (Air freight)

For clarity, when I mention that we will confirm an order for shipment, ship an order, or mention shipment date: this means that I've sent instructions to the fulfillment to pick, pack, and ship your order. You'd need to give it 1-2 business days to receive a tracking email. Your estimated delivery date includes last mile shipping and does not display the shipment date.

  1. You will receive an email on the 23rd of November to double-confirm your shipping address via the Wooting Hub.
  2. We will ship all confirmed NA-Thunder (air freight) orders.
  3. We will ship NA-Behemoth (air freight) orders until we reach the cap we set (30% of the orders).
    Priorities are set as:
    Orders that double-confirmed their shipping address via the Wooting hub.
    Orders with the earliest order date.
    I expect this cap to be reached within 6 hours.
  4. The remaining NA-Behemoth and NA-Curtain (air freight) orders' expected shipment date will move to the 1st of December.
    NA-Behemoth will see this change after we reached the cap.
    Though the batch arrives on 23 Nov. at the warehouse, this date takes into account the peak-season fulfillment center (see above).

SEA FREIGHT

We use a 3rd party fulfillment center (3PL) to pick, pack, and ship orders. At this time they're at peak season and we're facing a lot of slow movement (see headline warehouse above) and I expect this to equally impact the sea freight orders. Therefore, we're updating the estimates as followed.

Batch: NA-Haze
The sea freight batch is expected to arrive midst air freight order shipments causing an even longer pipeline to fulfillment in addition to the above. Therefore we're moving the shipment date to the 1st of December.

Batches: NA-Thunder, NA-Behemoth, NA-Curtain
To reflect all the above, we decided to add another week to the estimate, moving our expected shipment date to the 8th of December

NA-Thunder

NA-Behemoth

NA-Curtain

NA-Haze

Weekends delay in inventory arrival
Calder Limmen
November 14, 2022

Weekends delay in inventory arrival

Weekends delay in inventory arrival
Calder Limmen
·
November 14, 2022

Weekends delay in inventory arrival

(EU-Reus, EU-Bliksem, EU-BIN)

AIR: Warehouse Delivery is expected on the 17th of November. This is 3-4 days later than expected. When it arrives it often required 2 business days before it's available for shipment. Unfortunately, there's a weekend in between, costing 2 additional days. In total I've delayed the expected delivery dates by about 6 days.

Sea: I am awaiting feedback from the forwarder. They haven't updated the backend for unknown reason but the goods were already picked up. When I have an estimate and if necessary, I'll update the expected delivery date and write another update here.

EU-Reus

EU-Bliksem

EU-BIN

Fulfillment center taking longer
Calder Limmen
November 14, 2022

Fulfillment center taking longer

Fulfillment center taking longer
Calder Limmen
·
November 14, 2022

Fulfillment center taking longer

EU-Boter

Air: We shipped all address confirmed orders (see previous update) with the exception of UK orders using DPD due to pending DPD issues.

DPD had started to send shipments back to us with reason that the noted EORI isn’t correct. This however isn’t the case, as all our EORI numbers are verified, and we have shipped without any issues hundreds of orders to the UK using DPD in the last few month.

Since it is not solved yet by our fulfillment. I have taken over the case myself (again) to push this to a solution. I’m confident to get results this week.

Sea: Still on schedule.


NA-Haze

Air: For unknown reason the inventory was received but not finalized. This went unnoticed last week, as there’s no apparent status change, and usually it’s immediately available. After addressing this, they have now prioritized the issue at hand. In the meanwhile hundreds of orders will ship today.

Sea: My goal is to ship before Thanksgiving and the peak Black Friday to Cyber Monday. Even if I have to tap into buffers to get things moving. This will hopefully lower the risk of having any type of shipping misery.

NA-Haze

EU-Boter

Buttery Haze Shipments happening!
Calder Limmen
November 9, 2022

Buttery Haze Shipments happening!

Buttery Haze Shipments happening!
Calder Limmen
·
November 9, 2022

Buttery Haze Shipments happening!

(EU-Boter, NA-Haze)

We sent out an email to double-confirm your shipping address (9 Nov), after confirmation, your order will initiate shipment! If you don't confirm the order, it'll automatically go out for shipment on the 17th of November. We do not send reminder emails in the meanwhile.

Please make sure to double-check your address information, we already caught a few that didn't have a complete address but they confirmed it already(!).

Note: We're having an issue with exporting to the United Kingdom again. (I spent a significant amount of time and effort to iron out all kinks with DPD on this 3 months back). A few order from last week came back to us, twice, and we have no clear feedback from DPD on the reason. Not sure what changed. We want to make sure it's in the clear before sending the lot. Apologies, and I hate to say it, but more post brexit pains.

EU-Boter

NA-Haze

Mass production completed
Calder Limmen
November 4, 2022

Mass production completed

Mass production completed
Calder Limmen
·
November 4, 2022

Mass production completed

Mass production completed on the 2nd of November (yeeah!). I had 3rd party quality control visit and double check based on previous issue (see previous update). The QC report was all OK. Since the quantity of this production was much larger, they required 2 days and this pushed the pickup dates of all goods to: 6 November for NA- batches and 7 November for EU- batches.

This has no impact on the delivery estimate and was already taken into consideration.

With this mass production we also completed the Wooting Double-shot PBT (Just Black) keycaps:

  • ISO-UK
  • ISO-DE
  • ISO-NR
  • ANSI-US

The batches are going into transit from factory to warehouse phase and you should see an updated status on your end.

NA-Behemoth

EU-Bliksem

EU-BIN

EU-Reus

NA-Crown

NA-Haze EU-Boter coming in
Calder Limmen
November 1, 2022

NA-Haze EU-Boter coming in

NA-Haze EU-Boter coming in
Calder Limmen
·
November 1, 2022

NA-Haze EU-Boter coming in

NA-Haze AIR is now in the USA, but local transport and check-in warehouse takes a bit longer during this season. I expect it at the warehouse on the 4th of November, and ship-ready around the 10th of November. We're still on schedule and your expected delivery date is accurate.

NA-Haze SEA is by now using our faster shipping route. I expect it to be ship-ready on the 21st of November, but the chances of delay are higher with sea freight. Especially during this period. For now it looks like we're on schedule.


I expect EU-Boter AIR will arrive at the warehouse on the 7th of November and we can start shipments on the 9th of November. This means we're on schedule and your expected delivery date is accurate.


EU-Boter SEA is on the boat and expectations are still the same. It should be ready to ship out on the 29th of November, but the chances of delay are higher with sea freight.

EU-Boter

NA-Haze

Why quality control (QC) matters (mini update)
Calder Limmen
October 26, 2022

Why quality control (QC) matters (mini update)

Why quality control (QC) matters (mini update)
Calder Limmen
·
October 22, 2022

Why quality control (QC) matters (mini update)

We near-completed the production of EU-Boter and NA-Haze and as usual had a QC team visit the factory to make sure everything was according to specifications. We found that there was one issue during the production... that will not impact the estimated delivery date.

Issue

On a number of keyboards ,one of the thread inserts that is embedded into the plastic standoff was not flush installed. It stuck out a bit, and in some cases, a terrible bit. When the keyboard is completely assembled it isn't immediately apparent, as it does not affect the function. But, it'll wear out faster and easily separate from the standoff.

Here is one of the extreme examples:

Thread insert not flush into the standoff

We have had a number of cases in the past where the nut separated from the standoff during (rough!) shipment and in the worse case shift all that pulling force to the USB-C port to the extent that the port snaps. This was also what started our internal investigation into the root-cause and narrowed it down the thread insert not doing its job adequately. In communication with the factory, we had pushed through 2 production improvements that'd be implemented starting EU-Boter and NA-Haze:

  1. Change the standard of procedure (SOP) for assembly and add a check if it was properly installed.
  2. Update thread insert design to increase its grip once embedded into the stand-off.

I had specifically instructed the QC team to inspect this issue over a number of keyboards as a double-check. It would seem that there was some type of miscommunication at the factory's side and the SOP wasn't properly monitored.

Mistakes can be made. This is why it's important to double check these things and have a QC team check on your manufacturing partner. Just as much as the manufacturing partner checks us on mistakes that we make.

Solution

As a result, EU-Boter and NA-Haze had to go through a rework. This means they need to undo some of the assembly steps, or even unpack the entire keyboard to amend the issue. This happens with a lot of care and with clear procedures to ensure the integrity of the product.

The obvious solution to fixing this was to heat up the nut and push in further inside the case. However, the factory found that it had a chance to fail and that the rework would less the binding strength to the stand-off. Therefore, it was decided to instead of reworking the bottom case, to replace the entire bottom case including thread inserts.

We want to make sure you get the best quality. And hats off for the factory taking responsibility and swiftly cooperating working towards the best solution for the customer's wishes (that's us in this case).

Today I inspected the new quality control report, and we're all good to go.

Impact

The production ready date was on the 17th of October, this moved to the 21st of October. Now that I was able to sign off on the QC report, we can proceed with shipment. It's heading out a week later, but we had already taken a buffer into account when it came to the estimates. This soaked up that buffer and your estimated delivery date still stands.

When it comes to all the other batches. This hiccup impacted the 28th of October ready date, now it's the 2nd of November. That said, the buffer also soaks this up and the estimate delivery dates still stand.

With the level of details here, I think I accidentally wrote the (video)update text that's coming this week. Lol.

<3

EU-Reus

EU-BIN

EU-Bliksem

EU-Boter

NA-Behemoth

Productions as planned for EU
Calder Limmen
October 13, 2022

Productions as planned for EU

Productions as planned for EU
Calder Limmen
·
October 13, 2022

Productions as planned for EU

There is now a new order tracking system! You can head over to the Wooting hub and now see an estimated delivery date, tailored per order. It's all dynamic and based on changes we make internally. No need to figure things out anymore. It is of course an estimate, but we're confident that it's as close as we can get it with the information we have.

Below a status update

EU-Boter
(Air and Sea freight)

Production still on track to complete on the 17th of October. QC team was arranged and will check on the 17th. Forwarder for the cross ocean shipment is standing by for my approval (based on QC results).

We decided to still split this shipment according to Air and Sea freight, as the earlier ready date does positively impact sea freight as well. You can still upgrade to Air freight to get earlier delivery. The closing date for this option is linked to the amount of additional buffers we added to the Air freight shipment. Air freight will save you 3-4 weeks in EU/International.

EU-Bliksem, EU-Reus, EU-BIN
(Air and Sea freight)

Production still on track to complete on the 28th of October.

EU-batches (EU/International) sea freight will arrive start of December, a tricky time. I haven't heard any cautious news from our fulfillment concerning this period, but just be prepared that there's peak shipping and it might or might not make Christmas. Air freight will be ahead of it, the time savings (3-4 weeks)with Air freight for EU-batches is extremely beneficial.

EU-Reus

EU-BIN

EU-Bliksem

EU-Boter

The bonus production
Calder Limmen
November 28, 2022

The bonus production

The bonus production
Calder Limmen
·
October 13, 2022

The bonus production

EU-Tandpasta, NA-Toothpaste are bonus productions for the Wooting 60HE. The production for these batches completes on the 2nd of December, after which it still needs to freight to our warehouses.

Due to this being so close to the Christmas holidays, we decided to move all shipment estimates to January. Your estimated delivery date in the order tracker should reflect this decision.

There’s only in the EU/International (EU-Tandpasta) a slim chance that Air freight orders will still be able to ship within December.

EU-Tandpasta

NA-Toothpaste

Completed 60HE shipments (NA-Rho EU-Pi)
Calder Limmen
October 13, 2022

Completed 60HE shipments (NA-Rho EU-Pi)

Completed 60HE shipments (NA-Rho EU-Pi)
Calder Limmen
·
October 13, 2022

Completed 60HE shipments (NA-Rho EU-Pi)

We completed all the shipments for EU-Pi and NA-Rho.

If you are still in this batch but it wasn't shipped yet. Please contact customer service.

EU-Pi

NA-Rho

Productions as planned for NA
Calder Limmen
October 13, 2022

Productions as planned for NA

Productions as planned for NA
Calder Limmen
·
October 13, 2022

Productions as planned for NA

There is now a new order tracking system! You can head over to the Wooting hub and now see an estimated delivery date, tailored per order. It's all dynamic and based on changes we make internally. No need to figure things out anymore. It is of course an estimate, but we're confident that it's as close as we can get it with the information we have.

Below a status update

NA-Haze
(Air and Sea freight)

Production still on track to complete on the 17th of October. QC team was arranged and will check on the 17th. Forwarder for the cross ocean shipment is standing by for my approval (based on QC results).

We decided to still split this shipment according to Air and Sea freight, as the earlier ready date does positively impact sea freight as well. You can still upgrade to Air freight to get earlier delivery. The closing date for this option is linked to the amount of additional buffers we added to the Air freight shipment. 2-3 weeks in the USA.

NA-Thunder, NA-Behemoth, NA-Curtain
(Air and Sea freight)

Production still on track to complete on the 28th of October. I am trying to get the NA-batches (USA) shipment ready a tad earlier so that sea freight can still meet a faster shipping schedule deadline. If it works out, it'll easily save 1-2 weeks, arrive, and ship before Christmas crazy shipment mania starts. Fingers crossed. If you're in Air freight, you'll be ahead of this.

NA-Behemoth

NA-Curtain

NA-Haze

NA-Thunder

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